Faqs

You can fill the form online for online booking & fill in the details in the form .We will process your Booking once we have received your Booking amount and send confirmation email.Once we confirm the booking we will be sending information regarding Driver’s name, his cell / mobile number, vehicle number through email/sms within six hour's of the jorney travel time. You are free to call on the listed telephone numbers for more information or clarification.

You are required to book the car 1 day/8 hour in advance and our cab will arrive for pick up

We allow you to pay on our website. You can make the payment in two installments. You can pay upto 25% booking amount in website, and the remaining balance amount to be paid Driver.

We take pride in giving you the best quality vehicles We do this by making sure that our drivers and cars are efficient and have enough business coming their way. We find it hard to schedule last minute trips as drivers and cars are already booked and hence rates for bookings made within 48 hours of a trip can be 15-25% higher than our normal rates. Citylinecabs provides you a price and service guarantee for our trips.

Payment terms:- Usually upto 25% advance to confirm the booking. Balance 50% at the start of the journey Balance payment to be paid before ending of Journey.

No, the amount listed on the website is the final amount you will need to Pay. Our quotes are commpletely transparent and we list all the applicable charges upfront. our Package trips quotes are inclusive of the Base fare and driver allowance and Gst tax. For all quotations, Parking & Toll charges and Inter - State Permit are not included and the client will be liable to pay extra charges for parking in the case of NICE road & Airport pickups. * Condition Apply - For Interstate Packages the especially extra rate & other rate charges or not clubed.

You may cancel / postponement your booking at within 24hrs. Bookings cancelled within 24hours of Booking ID Generated,pickup time will incur a cancellation fee that will be charged to you. If you cancel your booking greater than 24hours before your pickup time, the booking will be cancelled 0% Refunded. Please DO NOT CALL the helpdesk / reservations desk for cancelling bookings as these bookings cannot be cancelled by the representatives. You need to reply back the same Booking conformation email and share us the Bank account / paytm details & we will refund the money back within 2 or 3 workings days.

No, the amount listed on the website is the final amount you will need to Pay. Our quotes are commpletely transparent and we list all the applicable charges upfront. our Package trips quotes are inclusive of the Base fare and driver allowance and Gst tax. For all quotations, Parking & Toll charges and Inter - State Permit are not included and the client will be liable to pay extra charges for parking in the case of NICE road & Airport pickups. * Condition Apply - For Interstate Packages the especially extra rate & other rate charges or not clubed.

In case of Local trips, Kilometers & hours are calculated from our Garage & Ends to our Garage . In case of outstation trips, Kilometers are calculated from our Garage & Ends to our Garage .

The invoice's are billed & will be generated only after the Trip & and also additional 5% GST will be applicable.

Please call us +91 7899219654 | 24x7 Mob: +91 9113896077 or Email:- [email protected]

citylinecabs specializes in intercity transportation services. All vehicles you hire are quoted with a fixed amount of kms beyond which you will be paying a fixed km rate for all distance traveled on flat terrain. Your use of the vehicle is limited to the activities that are clearly listed on your booking confirmation (booking contract) Example 1: If you are traveling from City A to City B and back, then you may use the vehicle to leave from City A, goto City B, travel within City B (as long as its within the quoted kms) and return back to City A. If you desire to make short trips from City B to points of interest or tourist sites in towns/cities neighboring to City B, this needs to be clearly listed in your trip plan. If its not listed in your trip plan this activity is not included and will be chargeable as extra. The rate per km that gets billed will be higher for hilly roads vs flat terrain Example 2: If you are taking a one-way transfer from city A to city B, then you can only take the vehicle from your pickup address to your drop address. Any intermediate pickup points (pick a friend, drop a friend etc) will need to be specified in your booking confirmation (booking contract) and would be seperately billable if not listed on the contract. For all queries, please contact us at [email protected] or simply call our help line Need to inform customers in all the round trips that they can't use the cab for local purpose in the city of origin of their trip

You have taken the vehicle for the allocated amount of kms and you are free to use the vehicle for that allocated amount of kms on flat terrain. Any trips you make outside of the cities listed in your itinerary may be chargeable at a higher rate per km. As a best practice, we require that all the cities that you plan to visit should be listed in your written trip itinerary provided to you by Citylinecabs. This way you have complete clarity on the pricing for the trip and the driver and operator have received proper communication regarding your trip plan. This ensures that there is no confusion and the price we quote you at that time takes the trip plans.